About the Role

This position is responsible to process assigned tasks in according with process and procedures for the International Customer Service and Support Team and
to assist in other teams at your Team Leaders request to add value to the business. Ensure all work to be completed in terms of established Service Level
Agreements, a timely manner to ensure that all work completed reflects the accuracy required that avoids rework.

Key Tasks and Responsibilities

• Provide a high standard of customer service to both internal and external commercial customers at all times
• Provide 1st level support for difficult enquirers and resolve problems to satisfy both customer and bank.
• Attend to urgent requests outside service level agreements
• Process all daily Inward and outward Payment Transactions accurately in MAPS in a timely manner and any held over payments should be updated
  accordingly.
• Adhere to all compliance requirements ,Bank’s guidelines and procedures ,relevant legislation and regulatory requirements in carrying out of daily
  duties
•  Provide assistance to other team members through your knowledge of particular processes with regards to International Customer Service and
  Support.
• Ensure that any changes to process are captured and used when completing tasks

Qualifications, Skills and Experience

• Form 6 or 7 School Certificate
• Tertiary qualification in Information Technology or related fields
• The ability to communicate clearly over the telephone with external and internal partners
• Attention to Detail
• Proficient in Oral & Written English

*Note: Only shortlisted applicants will be contacted, also also applicant must be of Cook Island Residence
or holding a Permanent Residence of the Cook Islands