About the Role

This position is responsible to process assigned tasks in according with process and procedures for the Customer Loans Processing Team and to be completed
in terms of established Service Level Agreements in a timely manner and also to ensure that all work completed reflects the accuracy required that avoids
rework.

Key Tasks and Responsibilities

• Provide a high standard of customer service to both internal and external commercial customers at all times within SLA.
• Provide 1st level support for difficult inquires and resolve problems to satisfy both customer and bank.
• Attend to urgent requests outside service level agreements.
• Daily processing of tasks as may be allocated for completion.
• Having a high quality output within agreed service levels
• Accurate and timely completion of all commercial loan security documents, preparation of settlement instructions
• Adhere to all compliance requirements ,Bank’s guidelines and procedures ,relevant legislation and regulatory requirements in carrying out of daily
  duties.
• Provide assistance to other team members through your knowledge of particular processes with regards to loans.
• Ensure that any changes to process are captured and used when completing tasks.

Qualifications, Skills and Experience

• Form 6 or 7 School Certificate
• Tertiary qualification in Information Technology or related fields
• Attention to Detail
• Time Management
• Customer Focused approach
• Proficient with basic computer skills
• The ability to communicate clearly over the telephone with external and internal partners
• Proficient in General/Desktop Microsoft Applications (Excel,Word & Access).

*Note: Only shortlisted applicants will be contacted, also applicant must be of Cook Island Residence
or holding a Permanent Residence of the Cook Islands